![]() ![]() In that time, you can't perform any actions on the work item however, it is still tracked and reported as usual during that time. The persistent queue pauses the work item script when the ReqAgent action occurs and doesn't resume until the work item is delivered to an agent. Specifies whether the work items generated for this ACD skill enter the real-time queue or the persistent queue on creation. Enter a Skill Name and select the Campaign you want the ACD skill to be part of.Ĭonfigure the remaining optional fields in the Skill Information section as needed.Required role permissions: Skills Create, Skills Edit Enter a value in the Campaign Name field.For example, you may have a campaign that you intend to use across several channels. that you plan to use, you can skip this step. If you've already created a campaign A grouping of skills used to run reports. If you want to customize that experience, you must set up the Customer chat interface before performing the following tasks. CXone provides a default experience for the customer side of a chat interaction. ![]()
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